Overview
Led the full rollout of Microsoft Teams Phone for Sales, Business Development, and front-desk teams across U.S. and Brazil offices, modernizing inbound communication infrastructure.
What Was Done
- Replaced legacy telephony with Microsoft Teams Phone across two countries
- Configured auto attendants and call queues for routing and responsiveness
- Enabled centralized visibility into inbound communication volume and patterns
- Coordinated rollout across distributed teams with minimal operational disruption
Outcome
Improved call routing efficiency, responsiveness, and leadership visibility into inbound communication. Eliminated legacy telephony overhead and reduced per-seat communication costs.
Stack
Microsoft Teams Phone · Microsoft 365 · Auto Attendants · Call Queues · Azure Communication Services